Waitzo

Overview

Restaurants lose revenue and customers to slow service, manual order-taking errors, and kitchen miscommunication. Customers face long waits, unclear order status, and friction at every touchpoint from menu to payment.

Built Waitzo — a multi-tenant SaaS where customers scan a table QR code, browse a live digital menu, place and track orders in real time, request assistance, and pay digitally. Restaurant owners manage everything from one dashboard: live kitchen queues (KOT), menu updates, table management, staff roles, customer notifications, and analytics.

Architecture & highlights

• Multi-tenant SaaS with tenant-scoped data isolation per restaurant
• Real-time order tracking and kitchen queue (KOT) via WebSockets
• QR-based session management — no app install required for customers
• Event-driven notification system for order status, staff alerts, and payment confirmations
• AI-ready architecture for menu recommendations and demand forecasting
• Role-based access for owners, managers, kitchen staff, and waitstaff
• Analytics dashboard with order trends, peak hours, and revenue reporting